About David Stevens
David has spent the last 11 years helping businesses and organisations solve big problems through design.
Currently heading up Barclays' Service Design Strategy team, David is responsible for creating a 'common sense' approach to customer-focused research, design and delivery in one of the UK's largest financial institutions.
Advocating an empathetic, evidence-based approach to design, David believes design comes from doing. He helps teams step away from the spreadsheets focus on what matters - understanding and practically solving real-world customer problems.