Michelle Stirling

UX Manager

Talk coming soon, watch this space!

Talk synopsis coming soon, watch this space!

About Michelle Stirling

Looking back my first UX project wasn’t called that at all, UX wasn’t even a thing. I worked for the Driving Standards Agency (booking Driving Tests) and I was asked to setup a pilot for assessing Taxi Drivers. I didn’t realise it at the times but this was UX design – talking to stakeholders (council and examiners) and users (taxi drivers) about their expectations and needs, designing the test, the booking system and of course going live! I loved it!

My career then took me to Sage as a technical support advisor and I worked my way around Sage (Sales, IT Helpdesk, Project Manager) before moving into the R&D department as a Business Analyst. At that time there was one Usability Specialist in the department and she was running a series of 2 day workshops on usability. I remember my manager telling me to attend the course but then to “forget about it and continue doing what you’re doing”.

But I loved it! And it changed the way I thought about everything. A few months later a Usability role came up and I went for it. Over time I progressed to Senior UX Specialist (they changed the job title from Usability to UX in the middle) and then 2 years ago I was promoted to manager.

I manage a team of UX-ers and Content Authors across two locations (Newcastle and Manchester) who deliver the UX and UA for all UK and some global Sage products.

Outside of work, I can’t help but question everything, particularly in relation to how something affects the people who use it, and why people make the decisions that they do. I think that natural curiosity into human behaviour is the crux of why I’m good at what I do; I care passionately about making a difference to the people who use our products all day every day.

I also dabble in photography and I love travelling, I’m forever planning my next holiday.