Roman Schoenboom

Senior Service Designer

A change story – increasing Service Design capabilities in Tesco

Talk synopsis coming soon, Watch this space


About Roman Schoenboom

Romans’ service design journey took him from designing for Type II diabetes to Communities and technologies, from engaging non-designers with design to witness and victim support, from dementia care services to personal banking and everyday money and combining service design with elevator and escalator industries. Before he joined Tesco as Senior Service Designer, he worked at the Ministry of Justice improving public service.

If Roman isn't out in the wild doing hands-on user research and analysis, you can find him either leading workshops or mentoring sessions or supporting different teams with method training and a pinch of Teutonic efficiency. He is Tesco’s first service design thinking coach and works as part of the Digital Customer Experience team on scaling up the agile/service design/design thinking capability within Tesco.

Roman is also a certified facilitator for the LEGO Serious Play method, loves methodologies and training others and is an avid drummer.