Director of UX
Customer Experience Optimisation for Ecommerce
About Chris Gibbins
A User Experience, Optimisation & Personalisation specialist with many years of experience helping retailers and other ecommerce businesses continually improve the customer experience, increase conversion rates and revenues. Leading a talented team at Biglight and working with fantastic clients such as Asda George, Aurum, Boden, Eurostar, Furniture Village, Halfords, The North Face, Timberland and Vans.
Biglight is an Experience Design Agency. We exist to increase revenue for our clients, by creating remarkable customer experiences.
We combine the power of UX, Creative, Content and Optimisation with over 10 years’ ecommerce experience to create, optimise and personalise experiences that are based on user needs and maximise customer value. Our focus on customer experience and our unique combination of capabilities means we cross many of the traditional boundaries between services to deliver the solutions our customers need.